Returns Policy

1. Return Eligibility

At rejelinvestment, we stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return eligible items within 14 days of delivery for a refund or exchange.

To be eligible for a return, your item must be:

• Unopened and in original packaging
• Unused and in the same condition as received
• Accompanied by proof of purchase (receipt or order confirmation)
• Returned within the specified return window

2. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Opened or used products
• Products with broken seals or tampered packaging
• Perishable items past their expiration date
• Items marked as final sale or clearance
• Bulk or wholesale orders (unless defective)

3. How to Initiate a Return

To start a return, please follow these steps:

• Contact us at rejelinvestment@gmail.com or call 08033977878 within 14 days of delivery
• Provide your order number and reason for return
• Wait for return authorization and instructions from our team
• Package the item securely in its original packaging
• Ship the item to the address provided in the return instructions

Unauthorized returns will not be accepted. Please wait for confirmation before sending any items back.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7-10 business days and credited to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

5. Exchanges

We offer exchanges for defective or damaged items. If you receive a defective product, please contact us immediately with photos and your order details.

Exchanges for different products are subject to availability. If the requested item is unavailable, we will issue a refund instead.

6. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please report the issue within 48 hours of delivery. We will arrange a replacement or refund at no additional cost to you.

Please retain all packaging materials and take clear photos of the damage or incorrect item to expedite your claim.

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

• The product is defective or damaged upon arrival
• The wrong item was shipped
• The return is due to an error on our part

In qualifying cases, we will provide a prepaid shipping label or reimburse your return shipping costs.

8. Late or Missing Refunds

If you have not received your refund within 14 business days of approval, please:

• Check your bank account or payment method again
• Contact your credit card company or bank, as processing times may vary
• Email us at rejelinvestment@gmail.com if the issue persists

9. Wholesale & Bulk Orders

Wholesale and bulk orders have separate return terms. Returns for bulk purchases are accepted only for defective or damaged goods and must be reported within 7 days of delivery. Please contact your account manager or our sales team for assistance.

10. Contact Us

For any questions about returns or refunds, please contact us:

• Email: rejelinvestment@gmail.com
• Phone: 08033977878, 07051122526
• Address: No 2 New world city, after Yowren college ugbiwangue, Warri, Delta state, Nigeria.